Refund Policy

This Refund Policy applies to professional services purchased from Cedar Point Analytics Co., Ltd. We deliver reports, audits, chart sets, and workshops—not physical goods or software subscriptions.

1. Monthly fleet reporting engagements

Monthly utilization and maintenance reports are billed at the start of each cycle. You may cancel future cycles with thirty days' written notice. Fees for the current cycle are non-refundable once data processing has begun, defined as the earlier of (a) our first download of client exports for that cycle or (b) three business days after invoice date.

If we fail to deliver a report within the agreed window through our fault, you may request a credit or refund for that cycle's fee.

2. On-site fleet data audits

Audits require a 40% deposit to reserve dates. Deposits are refundable if you cancel at least ten business days before the scheduled visit. Cancellations within ten business days forfeit the deposit to cover reserved travel and staff time.

If Cedar Point cancels, your deposit is refunded in full or applied to rescheduled dates at your choice.

3. Custom KPI chart sets

Custom projects require a 40% deposit before work starts. Deposits are refundable until we approve your brief and begin data mapping. After mapping begins, the deposit becomes non-refundable.

If deliverables materially fail to match an approved written brief, we will revise at no charge. If issues remain after two revision rounds, you may request a partial refund proportional to undelivered scope.

4. Workshops

Workshop fees are due in full seven business days before the session date. Cancellations more than seven business days ahead receive a full refund. Cancellations within seven business days may transfer to a new date once within ninety days; otherwise 50% of the fee is retained.

No-shows without notice are non-refundable.

5. Non-refundable items

• Completed report PDFs and spreadsheet appendices already delivered
• Travel expenses incurred for on-site work
• Rush fees when the rush cycle was completed on time
• Third-party data fees you authorize us to pay on your behalf

6. Rescheduling

Report delivery dates may shift without charge when client data arrives late. On-site audits and workshops may reschedule once without penalty if requested at least five business days ahead and new dates are within sixty days.

7. Work already started

If you terminate an engagement after work has begun, you owe fees for hours completed and any non-recoverable costs documented in your proposal. We will provide a summary of work performed upon request.

8. Disputes and quality concerns

Contact us within the review window stated in your proposal if a deliverable appears incorrect. Most issues are resolved through included revision cycles. Refund requests after acceptance of deliverables require explanation of material scope failure.

9. Refund method and timing

Approved refunds are returned via the original bank transfer method within fourteen business days. We do not refund to cards because card payment is not offered.

10. How to request a refund or cancellation

Email info@portalcedarpoint.click with your company name, invoice number, and reason for the request. Include the name of your Cedar Point contact if assigned. We confirm receipt within two business days.

11. Contact

Cedar Point Analytics Co., Ltd.
Park Minji, 41 Beopwon-ro 5-gil, Paju-si, Gyeonggi-do 10800, REP. OF KOREA
Phone: +82-31-5831-7462